THE DAAN SYSTEM OUTLINE
A. COMPONENTS:
1. DAAN Home Transmitter Module
2. National Call Center based in Maumee, Ohio
3. Automated message delivery and tracking systems
4. Attorney monitoring of call logs
5. Call log ID of caller with time/date stamps
6. Evidence of first notice of representation to collector.
7. Database of local FDCPA attorneys across the USA
B. OPERATIONAL CHARACTERISTICS:
1. Debt Resolution company / agent benefits
A. Ability to market physical debtor technology that will end calls immediately upon joining
B. Prospects receiving collection calls will
become clients much faster when learning of the
DAAN (as opposed to the 30-90 day continuation of calls in other
programs).
C. Agents and Call Centers typically spend
25%-33% of each workday handling complaint
calls from clients about collection calls. With DAAN, complaint
calls are reduced or
eliminated and replaced with an occasional call or email of
thanks from the client.
D. Drop out rates due to continuing collection
calls, while in the program, are reduced for
DAAN users.
E. Marketing ROI increases with DAAN by
offering consumers a tangible solution to
collection calls as opposed to competitors current 30-90 day
wait period for calls to end.
F. Creditors and collectors are able to
“communicate” with the DAAN call center (as
opposed to unanswered numerous calls to the debtor) to receive
repayment information
and status individually designed by the debt resolution company
/ agent online (via
DAAN’s paybackinfo website).
(i) This feature
eliminates the representing agency’s need to snail mail, fax,
and phone or otherwise incur expenses
to inform each creditor / collector
of their representation.
(ii) Optional online
program allows creditor to confirm amount owed and
propose a settlement to begin the
process, which is automatically emailed
to the agency for consideration,
without the need to call the creditor or
discuss settlement options over the
phone.
(ii) All creditors /
collectors accessing paybackinfo website are identified and the
time date of their inquiry is captured
as further evidence of “notice” for
any potential FDCPA actions.
2. Debt Resolution company / agent actions:
A. Register (activate) Module on DAAN website (approx 30 seconds)
B. Include Module (approx 2 ounces) with standard agency paperwork to client
C. De-activate Module on DAAN website when
client no longer needs it or, if client fails to
make an agreed upon payment to agency (calls will then resume
until Module is re-
activated)
C. CONSUMER (DEBTOR) ACTION / BENEFITS
A. Module is lightweight, tangible technology that quickly plugs into any home phone jack
1. Consumer confidence increases
when they have a tangible “solution” to harassing
collection calls.
B. One Module, regardless of install point, can
be activated from any touch-tone phone in
the home, including cordless.
1. Consumers feel they are protected no matter where they are in the home.
C. Module activation is accomplished by simply
pressing the star key on whatever phone the
consumer may be on at the time.
1. Debtor no longer needs to talk with or listen to collectors
2. Debtor may stay on the line to
listen to the message being delivered by the Module
or, hang up. The message will be delivered either
way.
D. Debtor confidence increases.
1. Collection calls diminish rapidly.
2. Module can be discretely
activated in the presence of family or friends without
alerting them to the debtor’s financial condition.
3. As calls diminish, debtors lose
the fear of answering the phone and the tension in
the family subsides, allowing the debtor to return
to a fairly normal life, which
supports generating more income to reduce debt.
D. FDCPA EVIDENCE
1. Calls redirected by the Module to the call center to learn more about repayment
2. Caller ID, date and time of inquiry are captured to establish time of first notice.
3. Caller is informed of representation and may
also be directed to paybackinfo website to
review the specifics of the account and begin the settlement
process.
4. Logging onto paybackinfo website will further capture caller ID, date and time of inquiry.
5. As much or as little information, to include
written warnings about calling the debtor
back may be placed on the debtor’s secure, individualized page,
depending upon the
character of each creditor.
E. FUTURE ENHANCEMENTS
1. Ability of Module itself to capture ID, time, date of caller
2. Where legally permitted, ability of Module
to record the conversation of caller and debtor
for FDCPA evidence.
3. Ability of Module to download stored data to
attorney
4. Remote Module turn-off capability
F. BENEFITS OF IMPLEMENTATION OVERVIEW
1. Marketing ROI increases
a) Target prospects getting or concerned about harassment
b) Tangible consumer solution not available elsewhere
2. Agent productivity increases
a) Faster close for phone troubled prospects
b) Daily “hand-holding” of clients decreases
3. Client retention increases
4. Customer satisfaction increases
5. Call center / law office costs are reduced
a) Complaint calls from existing clients drop
b) Creditor inquiries are resolved online
6. Positive word-of-mouth advertising increases
7. “Notice” expenses are reduced
8. FDCPA evidence is gathered
9. Online settlement is available
a) Negotiation is automated
10. Faster processing of settlements