DAAN: 10 BENEFITS for THE DEBT RESOLUTION INDUSTRY
- PROVEN CONSUMER SOLUTION: We
surveyed 800 consumer bankruptcy attorneys across the USA. The
respondents reported that their client’s perception of collection calls
was as follows: roughly 20% felt calls were a minor problem, 60% said
they were a major problem and 20% an unbearable problem. With 80%
of the financially troubled public feeling that collection calls are a
“major to unbearable” problem in their lives, the offering of an
IMMEDIATE and PROVEN solution will place your firm far above your
competitors, resulting in an increase of market share.
- EXPAND MARKET
SHARE WITH REDUCED EMPLOYEE COSTS AND BENEFITS: Because a decrease in
complaint or inquiry calls will be the result of collection-call-free
clients, call center operators will have more time to devote to selling
their programs to new clients, thereby allowing DAAN equipped companies
to expand market share without correspondingly increasing its number of
call center employees.
- REDUCED
HAND HOLDING: Let DAAN reduce the hand holding so your employees can
concentrate on income generation. The credit card industry claims that
the average US household has 12 credit cards. BK attorneys have told us
their average client has 12-25 creditors. If the consumer is late on
all, that should equate to a dozen or two calls per day to the consumer
via auto-dialers. This results in a huge amount of time spent hand
holding concerned clients, time that could be saved with DAAN. How much
hand-holding time does your call center spend on the average debtor
during the first 90 days of your program?
- EMPLOYEE
RETENTION: It is no secret that the turnover rate in the call center
industry is large. By reducing collection calls for the debtor, DAAN
will eliminate complaint calls to the operators providing for a more
calm and anxiety-free workplace. As a result, call center operators
will be less likely to quit, thereby increasing employee longevity and
decreasing costs of replacing employees.
- FASTER
ACCOUNT SETTLEMENT: With DAAN, collectors and creditors will be
notified within a week (if not within the first few days) that the
debtor has entered a debt resolution program. This will allow for a
faster transition to re-establishing cash flow from the debtor to the
creditor, thereby facilitating faster fee recovery for the debt
resolution company.
- TANGIBLE
PRODUCT: The fact that counselors can advertise and deliver a tangible
and immediate solution to consumers will increase market share. The
ability to “go home” with your clients 24/7 by offering clients a
tangible “security blanket” is unique to the counseling industry. Since
current debt resolution / management companies ALL offer basically the
same services, DAAN will differentiate a "caring" firm from its
competitors.
- POTENTIAL
PROFIT CENTER: Most consumers, having experienced the
life-changing benefits of DAAN, will want to keep this “security
blanket” for several months to insure that they will never again have
to deal with collectors and that all have been referred to their
counselor for processing.
You may want to consider charging your customers for DAAN; you'll be
surprised at what folks will pay to be free of collection calls. Many
of our DSCs provide DAAN on a "complimentary" basis for the first 30-90
days of enrollment, then they charge $14.95 - $19.95 a month for
continued use of the system.
- REDUCTION OF
SNAIL MAIL NOTIFICATION: Given the fact that most creditors /
collectors call several times a week, if not daily, it is conceivable
that DAAN will successfully provide notice to all creditors of that
client during the first week of use. This eliminates the material and
labor costs of snail mailing each and every creditor of the client. If
an average debtor has 14 creditors and only 50% are in default, the
mailing 7 letters can easily be quantified into a discernable cost
savings that would further support the minimal cost of DAAN.
- CLIENT
RETENTION; The credit management company that insures and end to
collection calls will be the company that has the highest client
retention rate in the industry. Why? Because collection calls are what
drives a debtor to seek help. Taking that protection away gives
consumers one less reason to maintain the program. Collection calls
drive consumers to credit counselors; ending the calls immediately
solves debtor’s biggest problem and will keep them in the program.
- ENHANCED
ADVERTISING OPPORTUNITY: Unlike bankrupt debtors, folks who are in debt
resolution "talk" about how they are solving their financial problems.
Their "listeners" are quick to recognize there is a painless way to end
the calls, while resolving the issues.
Word-of-mouth is the best ad: Let DAAN Do It!